Best Call Center

    One month ago; saturday, 10/11/2007, I found very interesting news on detikinet, under title Telkomsel is The Best Asia Pacific Call Center. The award was voted by Asia Pacific Call Center Award held in Hongkong, and was a prestigious award on asia pacific customer service, participated by 24 communications operators among them China, Hongkong, Thailand, Philipina, Malaysia, Indonesia and Australia.
Yes, it was a greatest indonesian telecommunication operator, which its customer cover up 64% percent of indonesian mobile customer, But some disappointed customer experiences due to it service, make it service sucks.
For post paid customers this news my be true, but for pre paid customer, fyuh, it takes long long time waiting for call respond; is the story end up here?. NO, once the call connected, if the problem is about the online reload voucher, the CS answer is just like answering machine, “please, wait for 24 hours”, after waiting for the time and the problem is persist, if the customer calls the CS again, the answer is easy to guess “please wait for more 48 hours”. !!! and the next call the answer is “please wait for 7 days”.
Oh My God, the customer just buy the online reload voucher, and need to call or send sms immadiately, and the voucher was not credited to the card yet, but asked to wait for 7 days.. do you see the best here?what do you think guys?